Supported mobile devices and browsers
The Synapse® Mobility client is accessed through a browser on your desktop or mobile device.
The software is intended for diagnostic use from specific mobile devices and browsers.
Supported devices and operating systems
The following mobile devices running iOS and iPadOS are validated for use with Synapse Mobility:
| Phones | Tablets | |
| iOS 12 | iPhone 5S, iPhone 6, iPhone 6 Plus | iPad Air, iPad Mini 2, iPad Mini 3 |
| iOS 13 or 14 | iPhone 6S, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone X | |
| iPadOS 13 or 14 | iPad Air 2, iPad Mini 4, iPad (5th generation), iPad (6th generation), iPad Pro (9.7"), iPad Pro (10.5"), iPad Pro (12.9"), iPad Pro 2nd generation (12.9") |
The following mobile devices running Android are validated for use with Synapse Mobility:
| Phones | Tablets | |
| Android 6 | Samsung Galaxy S5 | Samsung Galaxy Tab 2 10.1, Samsung Galaxy Tab S |
| Android 7 | Samsung Galaxy Tab S2 | |
| Android 8 | Samsung Galaxy S7 | |
| Android 9 | Samsung Galaxy S8 | |
| Android 10 | Samsung Note9 | Samsung Galaxy Tab S4 |
Supported browsers
The following browsers are supported:
- On Windows: Microsoft Edge (Current), Internet Explorer 11, Chrome (Current), Firefox (Current)
- On MacOS: Safari (Current), Chrome (Current), Firefox (Current)
- On iOS mobile: Mobile Safari for iOS 12 or 13
- On Android mobile: Chrome (Current)
“Current” indicates that the automatic update default setting is supported. The minimum browser versions required are Chrome v42 (Windows/Mac), Chrome v59 (Android), FireFox v35, Safari v6, and Mobile Safari v10.
If you are using a mobile device or browser that is not on the above list, you should not use Synapse Mobility for diagnosis.